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Extremely bad and rude customer service!



Extremely bad and rude customer service!

Aurun
Uusi jäsen
Viestejä 3 kpl

Extremely bad and rude customer service!

1/2

Today, I bought a modem and a cable broadband connection from Telia Skanssi (Turku). They sold the modem without the necessary cable or cable splitter (which should be included in the package).

 

I first checked with other shops (Gigantti, Power, etc.), but could not find those splitter/cable. So, one hour later, when I went back to return it, the customer-service person behaved extremely rude! Also, he declined to cancel my broadband connection, even though the shop (Or any other Telia shop in Turku) did not have a functioning modem to sell!

 

So, I am left with a Telia connection (2 year contract - 540€!) for which they could not sell a proper modem, and thus could not use it. And the worst part of the whole negative experience is how rude the service provider was! 

 

If you have to buy from Telia, better go to Hansa or somewhere else.

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AaTanja
Moderaattori
Viestejä 343 kpl

2/2

Hi @Aurun and welcome to Yhteisö! 

 

I'm sorry for the rude service, you have experienced in one of our shops in Turku. I will forward your feedback further to the people this conserns. 

 

At the moment the cable is missing from the  modem packages, that was sold to you. Naturally this detail should have been told you in advance when making the contract. The cables are delivered afterwards, and to be absolutely sure you will get one as well, I kindly ask you to contact our customer service. You find us on Minun Telia app, our webpages, FB Messenger and Twitter DM for example. 

 

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