EA kirjoittaa näin:
Kiitokset yhteydenotosta EA asiakastukeen. Keskustelimme juuri Battlefield 4 yhteysongelmastasi.
Liitä tämän linkin ohjeilla UO trace jäljitykset tähän tapaukseen:
http://help.ea.com/fi/article/how-to-attach-a-file-to-your-ea-help-ticket/
Täällä vielä ohjeet UO tracen tekemiseen:
http://help.ea.com/fi/article/ping-traceroute-and-uo-trace/
Jos saat ping-arvoja, jotka ovat keskimäärin 75–100 ms, kaikki on todennäköisesti hyvin. Jos sinulla on useita yli 100 ms:n ping-arvoja, peleissäsi voi esiintyä yhteysongelmia.
TESTIT: Lihavoidut on vaihteluväli soneran verkossa
20.11.2015 otettu, olisi ihan ok?
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 192.168.0.1 1 0ms 0ms 0% 101 / 101 0ms / 0ms
* Unknown Host * 10.21.128.1 2 6ms 5ms 0% 101 / 101 4ms / 17ms
* Unknown Host * 141.208.25.170 3 11ms 11ms 0% 101 / 101 10ms / 18ms
hls-b1-link.telia.net 62.115.143.84 4 11ms 11ms 0% 101 / 101 9ms / 21ms
s-bb4-link.telia.net 62.115.113.100 5 19ms 19ms 0% 101 / 101 18ms / 27ms
s-b5-link.telia.net 80.91.249.219 6 18ms 19ms 0% 100 / 100 18ms / 24ms
vsnl-ic-124239-s-b1.c.telia.net 213.248.104.162 7 53ms 66ms 0% 100 / 100 46ms / 212ms
if-7-1-3-0.tcore1.FR0-Frankfurt.as6453.net 195.219.50.145 8 41ms 42ms 0% 100 / 100 41ms / 57ms
* Unknown Host * 195.219.50.222 9 46ms 44ms 0% 100 / 100 42ms / 50ms
unknown.prolexic.com 72.52.48.194 10 45ms 43ms 0% 100 / 100 42ms / 49ms
unknown.prolexic.com 72.52.48.199 11 43ms 44ms 0% 100 / 100 42ms / 59ms
* Unknown Host * 0.0.0.0 12 0ms
unknown.prolexic.com 209.200.168.132 13 123ms 122ms 0% 100 / 100 121ms / 128ms
* Unknown Host * 159.153.93.2 14 130ms 100% 0 / 100
* Unknown Host * 159.153.225.30 15 123ms 123ms 0% 100 / 100 122ms / 161ms
meav5-pub.pt.iad.ea.com 159.153.226.105 16 130ms 130ms 0% 100 / 100 129ms / 138ms
----------------------------------------
26.2.2016 otettu 12:15
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 10.21.128.1 1 4ms 5ms 0% 101 / 101 4ms / 13ms
* Unknown Host * 141.208.25.78 2 12ms 12ms 0% 101 / 101 11ms / 18ms
hls-b2-link.telia.net 62.115.143.50 3 13ms 13ms 0% 101 / 101 11ms / 34ms
s-bb4-link.telia.net 80.91.245.36 4 19ms 19ms 0% 101 / 101 17ms / 24ms
kbn-bb4-link.telia.net 62.115.139.177 5 26ms 26ms 0% 101 / 101 24ms / 37ms
nyk-bb2-link.telia.net 80.91.247.119 6 117ms 127ms 0% 101 / 101 115ms / 190ms
dls-b21-link.telia.net 213.155.130.67 7 160ms 161ms 0% 100 / 100 158ms / 172ms
giganews-ic-300068-dls-bb1.c.telia.net 62.115.11.166 8 165ms 165ms 0% 100/100 162ms / 318ms
209-99-48-54.fwd.datafoundry.com 209.99.48.54 9 160ms 162ms 0% 100 / 100 159ms / 230ms
* Unknown Host * 141.8.225.33 10 163ms 165ms 0% 100 / 100 163ms / 170ms
-------------------------------------------
26.2.2016 otettu 12:40
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 10.21.128.1 1 6ms 5ms 0% 101 / 101 4ms / 10ms
* Unknown Host * 141.208.25.78 2 13ms 13ms 0% 101 / 101 11ms / 45ms
hls-b2-link.telia.net 62.115.143.50 3 13ms 13ms 0% 100 / 101 11ms / 26ms
s-bb4-link.telia.net 80.91.245.36 4 19ms 19ms 0% 101 / 101 17ms / 24ms
kbn-bb4-link.telia.net 62.115.139.177 5 52ms 26ms 0% 101 / 101 24ms / 52ms
nyk-bb2-link.telia.net 80.91.247.119 6 139ms 127ms 0% 101 / 101 115ms / 203ms
dls-b21-link.telia.net 213.155.130.67 7 165ms 161ms 0% 101 / 101 158ms / 171ms
giganews-ic-300068-dls-bb1.c.telia.net 62.115.11.166 8 164ms 169ms 0% 100/100 162ms / 361ms
209-99-48-54.fwd.datafoundry.com 209.99.48.54 9 164ms 161ms 0% 100 / 100 159ms / 193ms
* Unknown Host * 141.8.225.33 10 165ms 165ms 0% 100 / 100 163ms / 176ms
SONERA VASTASI:
Hei, verkonhallintamme on tutkinut ilmoittamasi vian. Vikaa verkosta ei löytynyt.
Yhdysvaloissa oleville palvelimille viiveet kasvat aina pitkiksi. T. Sonera
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