Ratkaistu

Remove Telia Remote Management on iPhone 16

Forum|Forum|1 year ago
December 31, 2024
27 kommenttia
765 katselukertaa

Arseniy-K
Savumerkittäjä

Hello, my name is Arseniy. I am from Ukraine, I bought an new iPhone 16 in an unofficial Apple store. The seller did not warn that the phone is for Telia. I was blatantly deceived.

There is no Telia operator in Ukraine. During the initial setup and boot, the phone is blocked and asks to contact Telia support to unblock it.

I am in Ukraine and want to use the phone in Ukraine or Poland with other local operators.

Can anyone help me remove this blocking?

It is difficult for me to call the hotline to resolve the issue, my spoken English is poor.

I asked the person to call for me, but he spent a lot of money waiting in line, and never received an answer. I wrote letters to Telia's email address, but I have not received an answer yet.

Can anyone help me?

I have a receipt from payment in my store, a original box with a serial number and IMEI

Ratkaisu jäseneltä Purnipsi

Miradore is indeed a management system for leased devices. Many companies are using it for corporate devices. Maybe someone who worked for Telia SE got his phone stolen, or got laid off, and decided to sell the phone to black market instead of returning it to the company ICT Services. Maybe you should try to get your money back from the unoffical retailer.

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+6

Merja_J
Moderaattori
Forum|Forum|9 months ago
May 2, 2025

Hi everyone! Hello @Arseniy-K ! I have the same problem. I bought my iPhone 12 Pro brand new in a box with a receipt in Lviv on April 9, 2021. The phone worked perfectly until yesterday, when I got a message saying it had been blocked (lost/stolen) by the operator Telia. This happened right after I updated to iOS 18, since I hadn’t used the phone for six months.

I bought a genuine, unlocked phone that worked fine for years, and only now it got blocked. This really looks like a scam from the mobile operator. Since similar cases have happened with different phones in different countries (not just Ukraine — there are other reports), it can’t be that phones are regularly “stolen” from this operator and resold in other countries as brand new, in full packaging with original stickers.

I’m so sorry to hear that You have this same problem. Have You tried to contact the original reseller and ask about this situation. The retailer could verify that the phone was acquired through legal means, if it is so.
The phone must have been in a package when it was stolen, so it could have been resold in the original package and as a new. There’s no reason to believe that these are scams, Telia doesn’t lock phones for fun, that’s sure. I really hope that You can resolve this somehow with the reseller. 🙏🏻

| Telia Yhteisön moderaattori | Apple iPhone 16 | Apple Watch SE | MTV Katsomo+

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+8

Purnipsi
Somettaja
Forum|Forum|9 months ago
May 5, 2025

It’s always a risk to buy a phone from an unofficial retailer or private person. Stolen devices are around there. Those are stolen from shops, just like this: https://yle.fi/a/74-20159755?origin=rss
Some burglars went trough store’s roof and stole premium phones. That happened in Finland.

But if you run a Google search with term: “inbrottstjuvar telia butik” which is “burglary telia shop” , you can find many news about burglaries in various Telia stores around Sweden.

Even though wrappers are still in place, it doesn’t verify that the phone is legitimately obtained.

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