Difference between Telia.vip and Telia touchpoint and allowing via the Firewall

Hi @appletrees and welcome to Telia Yhteisö.

If you have checked firewall configuration settings from document that you linked, it doesn’t work in Finland, because it include Touchpoint Plus settings in Denmark.
 

First you need to log-in to https://vip.telia.fi -serviceportal, and then you can access the english version of the guide. For additional questions regarding the configurations, please contact our support 0200 20 300.

In Finland Telia Touchpoint is an easy-to-use communications service targeted at small enterprises to improve their and their employees’ reachability. The service users are provided with a mobile application that allows them to log in to the response groups of the group numbers and to forward calls.

Telia Smart Connect is a new modern communication and customer service solution aimed at businesses of all sizes. The service includes numerous features for managing accessibility at both the employee and company levels, so that incoming calls to your business can be handled in the best possible way. With the cloud-based Smart Connect service, you can manage call routing in an easy-to-use management tool, add groups and queues in a snap, track and improve customer experience through reporting.

Telia Communications Service VIP is a corporate communications solution that combines communications services, customer service and PBX features into a packaged service for mobile phones, PC and Mac computers and IP desktop phones. VIP has extensive featureset for enterprise communication requirements with integration capabilities.

If you are interested of any of the services above, please contact our sales for more information of the services and benefits for Your company: https://www.telia.fi/business/customer-support/contact-us