Hi Hulala10! Add your phone number (for ex. 0401234567) to your profile (Omat asetukset > Profiili > Asiakasnumero), so we can take a look at this. You can also visit Sonera Shop, if you like.

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Hi!

Thank you for the quick answer. I added my phone number to my profile, although there is a 0 missing from the front (I typed it there, but the system just cut it off when I saved it - several times).

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Subscription has been terminated for some reason. Perhaps the payment you made didn't go through. Unfortunately we can't open it again, so the only option is that you get another prepaid subscription from Sonera Kauppa. After that we can transfer 10€ you already paid to your account. I'm sorry for all the trouble this might cause you.

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Hi!

Well, I am not happy about this... I do not understand why it doesn't work, if I charged money on it before the expiration day, and I used the card after the money transfer. The payment surely went through, I checked on the netbank. True, it was on the 6th, a public holiday, when I paid, but the money was taken on the 7th, this is still 2 days before the expiration date. I guess it was Sonera's technical malfunction, and because of that I lost the money I still had on the card, plus now I have to change phone number, too. Is there any possibility to at least transfer the amount of money I had on the card to a new prepaid subscrpition, or keep the phone number somehow?

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Clearly something has gone wrong in this case, but unfortunately we can't open your subscription again after it has been terminated. However, we can transfer the amount of money you had to the new subscription. So I suggest, that you go to Sonera Kauppa and they can handle it from there.

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