Is there no help for English speakers?

You told that you have got often somekind of bounce message after you have tried to send email. Could you give us an example of one of these bounce messages? This example could give us clue about the reason of the problem.

If you copy-paste bounce message here, you should remove all email addresses and IP-address information from the message.

You can also send information of your problem to our fault investigation with this fault situation form. In order to use the form, you need to log in with you Sonera Broadband -connection's username and password. There is also english language option at the form.

T. Sami
Sonera Customer service

I'll try to fund that other page you mentioned.
Here are two addresses I use almost every day and a typical bounce from a Yahoo address:

This is only a notification about a delay in the delivery of your message.
- There is no need to resend your message at this time.
- The following recipients have not yet received your message:
t:@ yahoo.com; Delayed


- The server will continue trying for up to 116 hours.




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Return-Path: <co
Received: from owner6d7f14fa2 (80.XXXXXXX) by kirsi2.inet.fi (8.5.014)
id 4B17EFA605E51489; Thu, 29 Apr 2010 23:22:51 +0300
Message-ID: <94E358BE2A594E3697088FB405A7FEF7@owner6d7f14fa2>
From: "C
References: <607361D69BF443B2B8499E679A7E8C34@owner6d7f14fa2> <49FA2E1D40D885449C389DF9AE2E98E4B12E993738@IE2RD2XVS011.red002.local> <AA6E8649EC654E9DBF66AA66599D81D2@owner6d7f14fa2> <49FA2E1D40D885449C389DF9AE2E98E4B12E9938E3@IE2RD2XVS011.red002.local>
Subject: Re: fish
Date: Thu, 29 Apr 2010 23:22:47 +0300
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_00AF_01CAE7F2.E0EE83B0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.5843
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579





These recipients of your message have been processed by the mail server:
shi Failed; 5.1.2 (bad destination system address)

Remote MTA hrndva-smtpin01.mail.rr.com: network error


- SMTP protocol diagnostic: 554 5.7.1 - ERROR: Mail refused - <195.156.147.13> - See http://sendersupport.senderscore.net




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Received: from owner6d7f14fa2 (80.XXXXXXX) by jenni1.inet.fi (8.5.014)
id 4B17DDDA05BC3FDB for sh Sat, 1 May 2010 18:49:45 +0300
Message-ID: <7B794185D70F48F9BB47B74A7AB7C192@owner6d7f14fa2>
From: "Cer" <co>
References: <D43BACFF5ED44E1AA9F73297A2090BC7@SLHPC>
Subject: Re: .
Date: Sat, 1 May 2010 18:49:16 +0300
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0050_01CAE95F.001F80F0"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.5843
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579




----- Original Message -----
From: Mail Delivery Service
To: coo
Sent: Wednesday, May 05, 2010 7:11 PM
Subject: Delivery Status Notification


- These recipients of your message have been processed by the mail server:
Failed; 5.1.1 (bad destination mailbox address)

Remote MTA mx1c26.carrierzone.com: SMTP diagnostic: 550 5.7.1 . H:RPBL [195.156.147.13] Connection refused due to abuse. Please contact your E-mail provider.





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id 4B1D0B4D05DDABD5 for t Wed, 5 May 2010 19:11:22 +0300
Message-ID: <8E93698CD8A64C08BE07BBBD3490EE2E@owner6d7f14fa2>
From: "Cyr" <co
To: "M@myf
References: <681287CB-C731-4114-AC74-0C23
Subject: c
Date: Wed, 5 May 2010 19:11:23 +0300
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_003A_01CAEC86.C0816A00"
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2900.5843
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579

I tried to get into the page with the link you put in your mail. The page refused entrance. I find it very upsetting that I may need a PhD in computer science to break you code into 'customer care' for reporting faults.
Cynde

It seems that you are using a different smtp server than Sonera's. If you are using it through port 25, that is not possible. Through port 25 you can only use Sonera's smtp server mail.inet.fi . If you still want to use the other smtp server, you need to find out, if it supports ssl and if yes, through which port. Other than that, with a Sonera's internet connection, you can use mail.inet.fi as your smtp server through port 25.

R. Panu
Sonera Customer service

As far as I know I am using Sonera's smtp server mail.inet.fi . I just checked it. I don't know about any other.

P.S. I'm using the Microsoft default port 25. I just checked that, too.
Cynde

I gave you the wrong instructions earlier, sorry about that. The problem seems to be that for whatever reason, Senderscore, which the recipients isp uses to block spam, has blacklisted our smtp server. Our abuse department has contacted Senderscore and we are waiting for their reply. Hopefully we will get our server whitelisted as soon as possible.

R. Panu
Sonera Customer service

Wow, thanks! So there is hope in the future for me to send mail to yahoo addresses. This is great since so many people have yahoo addresses. Thanks for responding. I had given up.
Cynde