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Problems receiving sms from abroad

  • December 11, 2014
  • 6 kommenttia
  • 135 katselukertaa

My sister lives in Tanzania, using Vodacom. She has sent me several sms but they don't seem to reach me. I have not got a single one since 21st of August. Are there any problems in the "connection" between Vodacom and Sonera networks?

6 kommenttia

  • September 19, 2013
Hi tuttu!

We have roaming agreement with Vodacom so messages should work normally. When Your sister send a message, got she some warning message that message can't be send? Or is it so that sending is normal but You just never get those messages? Has she tryed to send messages to some another number to Finland?

  • September 19, 2013
Hi!
Yes, my mother get her messages and messages get through from my sister to Sweden also. My mother has an other operator, that's why I thought it might be a problem between Vodacom and Sonera. She has two different numbers but none of them can send messages to me. Yesterday she tried and than it said "Delivered", but I never got it. But sometimes it says that it can't deliver.

  • September 19, 2013
tuttu: Ok, thanks for the information. Sounds like there might be some problems. Could You add Your mobilephone number to customer account profile without first zero. We forward this problem to technical support and they will call You later.

  • September 19, 2013
Sorry, but I don't know how to do that since the web pages are all in Finnish. But I guess you have my e-mail address since I used it when I registered for this questions column (with some help of a friend). Thank you so much for helping out.

  • September 20, 2013
Just one more thing I forgot to say. She receives the messages I send to her.

  • September 23, 2013
I´m sorry but we can´t see the e-mail address that you have used while registering. You can add your phone number by choosing Omat asetukset-> Profiili-> Asiakasnumero.