Silver level and Spotify error

Hello felibb, Are you sure you gave same user ID and email address, than your Spotify Free account have? Does your Spotify Free works fine (so that account is active)?

If you are sure you have gave right details but still you can´t activate our Spotify Premium offer, I´m asking to you add your customer number to your discussion board user ID details. You can find your customer number example on your last phone bill (10 digits/numbers). Anyone, except us can´t see your customer number. That number helps us to solve your problem.

Hi, Eerik

Yes, my Spotify account is active, and details are correct, I double-checked. I also added my customer number to my details.

Hmmm, something went wrong because I can´t see your customer number.

Did you add it to --> "Omat asetukset" (own settings) --> "Profiili" (profile) --> "Asiakasnumero" (customer number) ?

Sorry, now it is there. I didn't remove the spaces the first time (30xxxxxxxx vs. 30 xxxx xxxx).

Yes, now it´s there, thanks.

I didn´t find any specified reason why you got that error-message, and it seems we don´t have any problem in our website (or there is but we don´t know it yeat).

We search more deeply, and when we know more we´ll inform you how things goes.

I noticed that you've been in contact with our Customer service and your Spotify problem is still open but we try to resolve it soon.

Any news? It still does not work for me.

Unfortunately this case is still open. We will contact you, when we have resolved your Spotify problem.