Hi! I have a question concerning the 4G service (with home modem) so I am hoping some Sonera staff will see this and reply.
Basically until some months ago I was using the Sonera 4G broadband at home and while it wasn't great, it was still kinda acceptable from a performance standpoint. I wasn't happy at all though that the guy in the Sonera shop sold me the service saying that it was "like normal broadband".
Then I moved address and took the 4G with me, and I was happy for this flexibility as I didn't have to do anything new to have Internet ready at the new address.
However performance was horrible: problems with the signal (4G dropping to 3G or 2G often) with some disconnections, and unstable latency often ridiculous, even with simple things like Google. Watching videos was often a problem. I work with Internet all the time so I thought as a next step to change the 4G with a cable broadband still with Sonera, but Sonera doesn't have this service available in my area.
I found though that another operator did, so I decided to try their home broadband service and it was totally different: very fast and with a great latency, great for video, meetings etc. So in the end I continued to use this service while still paying for the Sonera 4G.
So the question is: as the contract with the Sonera 4G isn't expired yet, is it anyway possible to cancel the service since I am not using it due to performance reasons? If yes, what should I do / what number should I call (possibly in English)?
Thanks!
