Hi ciro

Is your modem device Inteno DG301? If the status light is green, then everything should be OK between the network and modem device. You can check the other lights by pressing the "info" on the side of the modem. Have you tried connecting your computer to the modem device with ethernet cable?

Can you add your customer number to your username settings? (Omat asetukset -> Profiili -> Asiakasnumero) then I will be able to check your info and connection status.

You can also contact our technical service by phone 0206 90101 (open from 8am till 8pm)

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So now the connection works.. well couple of weeks ago already.. it worked well till now.. my connection isn't the best anymore.. I'm playing some computer games and I can see how it disconnects me sometimes because of my connection. Also while being on the internet it just doesn't load the page fully.. waiting like 30 seconds it keeps working again.. Sometimes this is really annoying. I try to add my username at the profile soon!

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Hi ciro

Are you using the internet with ethernet cable or wireless connection from your computer? You could try using the cable if you are now using the connection over wireless. Try get that customer number added so I can provide more assistance with this issue.

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so now I put the cabel to the laptop and no problems at internet.. but if I take it off it happens.. so what shall I do?

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Hi ciro

If the connection works well with cable, then the problem is on the wireless connection. Maybe you could check your computer settings for wireless adapter and try re-establishing the wireless connection between your computer and the modem device.

Personally I prefer ethernet cable connection when playing computer games. It reduces the latency/ping a litle and there is a lesser chance for connection errors than in wireless connection.

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