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Need help to connect my new modem

  • 7. helmikuuta 2022
  • 3 kommenttia
  • 38 katselukertaa
R
Savumerkittäjä

Hello i need help to connection internet at my home With new cable modem , just i was try to connect but i am unable. Someone help me  . 

 

 

edit Merja_J: modified title to more descriptive

    3 kommenttia

    irritus
    Tekstaaja
    Forum|alt.badge.img+8
    • irritus
    • Tekstaaja
    • 1890 kommenttia
    • 7. helmikuuta 2022

    Did you buy your modem from Telia?

     

    If yes, then Telia should already know your cable modem's MAC address.

    If not, you will have to look for CM MAC address on your cable modem's label and inform Telia about it.

     

    When connecting the coaxial cable, make sure you use correct connector on the antenna outlet. Cable modems have to be connected to either TV or DATA connector. Sometimes the faceplate may have incorrect lables. If your's have TV, SAT and RADIO, use the SAT one.

     

    Cable modems will not work when plugged into a RADIO socket.

    R
    Savumerkittäjä
    • Ramapandey
    • Aloittaja
    • Savumerkittäjä
    • 1 kommentti
    • 7. helmikuuta 2022

    Yes i was buy with telia , i tried to connect TV port on the wall.

    HeikkiSul
    Ex-telialainen
    Forum|alt.badge.img+3
    • HeikkiSulEx-telialainen
    • Ex-telialainen
    • 270 kommenttia
    • 8. helmikuuta 2022
    @Ramapandey  kirjoitti:

    Yes i was buy with telia , i tried to connect TV port on the wall.

    Hello @Ramapandey and welcome to Telia Yhteisö! @irritus already asked the most important questions but could you tell us the make and model of the modem? Alternatively, you can post a photo of the modem and how it's connected at the moment. 

    "Our actions have consequences. To be reminded of them is not punishment." - Kratos, God of War: Ragnarök

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