Miten saan Telia Prepaidin toimimaan ulkomailla?

Hi @kiisseli67 and thank you very much for your message!

Does that mean that Teelia Finland Abonament works in Poland while Telia Finland Prepaid doesn’t work in Poland?

Thank you in advance for your answer and have a nice day.

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Muokkaaja katjane: poistettu nimitieto 

Hi, @kiisseli67 - could you please suggest me one of the official Telia Employees, who might explain the situation to me, please? I’d like to officially ask them what’s the status and what are the reasons for which me as a Telia Finland Customers cannot make/receive phone calls in Poland.

From what I know, Telia Finland is obliged to provide their services in Poland, as both the countries are part of the EU.

I hope that someone from Telia Finland would join this discussion, to avoid that we must invite the Auditors from EU Institutions who protect the Customers Rights. They probably have tools to convince the Operator to turn on the possibility to make/receive the phone calls for Telia Finland Customers in Poland, using the Roaming...

Kind regards and thank you!

Thank you for your point of view in this case. I have brought your message and questions further to the those who lead Telia Prepaid service at Telia Finland, and I promise we’ll get back to this discussion as soon as we receive response.

The problem is that I'm from Poland and I bought 3 prepaid SIM cards of Telia FI in Helsinki and in Finland I was using them to call and these 3 numbers are important for me, to contact many people!

After I came back to Poland/Warsaw it turned out that these 3 SIM cards stopped working... The roaming was not started at all and on the other hand, the other Finnish Operators are able to do it! The prepaid SIM cards of DNA Finland and Elisa Finland that were able to call in Finland, they also continue to work in Poland - you may call and answer phone calls using roaming, so technically it is possible that a Polish EU Citizen buys a Finnish prepaid SIM card, uses it for calling in Finland (inbound/outbound calls) and after she/he comes back to Poland they may continue call, using them in roaming. Why doesn’t Telia Finland want to give such a possibility to me???!!!

Why does Telia Finland as the only Finnish Operator not want to assure the possibility for Polish EU Citizens to have equal access to their services (inbound/outbound calls) in roaming, even if both the countries (Poland and Finland) are in EU and the European Law requires that Telia Finland must give the possibility to perform inbound and outbound phone calls in Poland, using prepaid SIM cards of Telia Finland!

On Monday, a consultant from Telia Finland promised me to help and he said he would create a ticked and would call me back to inform about the problem solution progress. He didn't... Another my phone call to Telia Finland Support and I tried to make understand that Telia Finland is obliged to assure the access to inbound/outbound calls for me in Poland in the same way as DNA and Elisa do. The Consultant asked her colleagues and answered that they offer the possibility to perform inbound/outbound phone calls for their prepaid SIM cards only for selected countries, such as: Sweden, Denmark, Norway, Estonia, Latvia, Lithuania, Spain, Germany, Italy and France, which is a severe infringement of the equal access to Services and Products for all EU Citizens Rule!

From what I can read here, for their prepaid SIM cards, Telia Finland finds it difficult to implement the possibility to perform the inbound/outbound phone calls but as I mentioned above, it is technically possible and all the Finnish operators offer that, except Telia Finland...

I don't want anyone to force me to use postpaid services! I want to use the prepaid Telia Finland inbound/outbound calls and I don't want the Operator to limit my freedom to choose what's better for me and I want them to treat all the Customers equally, according to the EU Law!

That's why I'm asking Telia Finland one more time to give me the possibility to perform inbound/outbound phone calls using the 3 prepaid Telia Finland SIM cards in Poland, using roaming. Our 3 telephone numbers are know to Telia Support.

Thanks and regards, Piotr from Poland.

Hi, @HannaMarikaL 

Do you have balls to say something more concrete than a mysterious  “We received an answer regarding the operation of prepaid subscriptions abroad” ??? Don’t you have the possibility to consult any lawyer in Telia Finland??? Do you need the Customers to contact them for you, in order to explain how it should work???

Isn’t really Telia Finland able to offer to the Customers anything more, instead of pulling the wool over the Customer’s eyes, by saying: “In the future, I would think that prepaid subscriptions will work there” ??? If you are a serious Company, I would expect you to contact me and say “Our Customers are important, this what we say is true and to prove that we would like to offer you the possibility to participate in a pilot process of implementation the inbound and outbound calls in Poland, using Roaming.”!!!!!!!

Many people who were given our 3 phone numbers of our prepaid Telia Finland SIM cards need to be in contact with us and you are blocking that possibility!!!

Demonstrate that what you have balls and that what you are saying is true!!!!!!!

Otherwise, I must tell you that it’s not only the fact of being frustrating but I’ll tell you more and ask:

How does the famous and advanced Fin-Tech really work, when looking at Telia Finland???

Don’t you feel ashamed that you left so much behind the other Finnish GSM Operators DNS and Elisa, who were able to do the trick and they give the possibility to perform inbound and outbound calls in Poland, using Roaming ???

Thanks and regards

Edit Merja_J: modified signature

@Merja_J 

Once again I repeat that I expect That Telia Finland Employees to be more professional and true Ambassadors of their Company who really help their Customers, instead of continuously saying things like “The situation just is what it is”. Stop coming over! Nobody believes you! Fine words butter no parsnips! If you really care your Customers like me, then prove it!!! Give me, your Customer, who’s asking you and re-asking again and again your help anything concrete which would help to break the technological backwardness of Telia Finland, instead of covering every time my problem with another blah, blah, blah!!! This what you write is a real shame for a GSM Operator, when I read something like “We are so happy, because we were so clever to agree with Traficom that we don’t need to be in a hurry to implement the possibility to perform inbound/outbound phone calls in Roaming. Wow, they agreed that we do it in future, so it’s not yet relevant 😋. But anyway, yes Customers are naturally important to us 🤥”

@Merja_J

All of you - the Telia Finland Employees who participate(d) in this discussion did absolutely nothing = zero to help your Customer!!! If I’m wrong - tell me what kind of help you have offered to me…???

As a choir, instead of concentrate on how to help the Customer, you have been spending all your time to cover my messages with a non-value answers, to assure that you have no obligation to do any special effort and you continuously try to convince everyone that it’s extremely difficult, even if the rest of Finnish GSM Operators (DNS and Elisa) were able to do it!!! As far as I know you are in the absolute minority when talking about Nordic GSM Operators who do not offer the possibility to perform inbound/outbound phone calls, using Roaming.!!! Am I wrong, maybe??? Tell me, who else in the Nordic Countries is not able to offer it!!!

I cannot believe there’s absolutely no-one in Telia Finland who would be a little bit more creative to invent something… (e.g. prepare any workaround or a half-solution, whatever)...

I’m not expecting that you solve the problem “in a day or two”, but yes, I do expect that you express any deadline!!! Otherwise, your “in the feature” is worth nothing and that it’s not true what you said that: “It's still not about not valuing the customers.” !!!

But how “professionally” did you build the Telia Finland Prepaid? Based on what??? Was it implemented based on the assumption that only in selected countries the Customers deserve the possibility to perform prepaid inbound/outbound??? Why do you limit my freedom to access prepaid Products and Services that other Customers from Telia Finland can freely have???!!! Why don’t you treat me equally as the Customers from the above mentioned Countries???!!! How dare you apply exclusion and segregation to your Customers, me included???!!!

It’s more than one week and you are not able to present any deadline - when is Telia Finland going to start paying the technological debt???!!! Oh, I can’t believe it that a Telia Finland Employee prefers to simply admit to his Customer that they haven’t done anything for the Customer rather than say: “I promise to come back with a concrete declaration/deadline to you, if you could wait another week or two”!!!

Sorry, but it sounds ridiculous when you say “All the prepaids doesn´t work all around the world”, not because it’s written using incorrect English but because I have never asked you to make work Telia Finland Prepaid SIM cards all over the world!!! I’m only asking for the equal treatment of all EU Customers by Telia Finland Prepaid. Instead of it, Telia FinlaTelia Finland is applying segregation and exclusion to many of the Customers, me included - based on the country in which they live!!!👎nd is applying segregation and exclusion to many of the Customers, me included - based on the country in which they live!!!

Your assumption about Polish GSM Prepaid Operators is an absolutely wrong!!! Why don’t you do your homework, instead of saying such heinous fake news???!!! I Checked DNS and Elisa in Finland before I said that Telia Finland is backward-looking, being the only Finnish GSM Prepaid Operator who is not able to offer the possibility to perform inbound/outbound calls, using Roaming in Poland - correct???!!! Why do you force me to do your homework??? Aren’t you able to check how the situation really is in Poland, when talking about the possibility to perform the inbound/outbound calls in Finland using Roaming!!!???

As you were so lazy, I personally checked and confirm for you that all the Polish GSM Prepaid Operators offer the possibility to perform inbound and outbound calls in Finland, using Roaming!!!!!!! I googled and called the Customer Support of all the below Polish GSM Prepaid Companies:

1). Orange Poland - they offer their own prepaid SIM cards and you are able to call using it in Finland, using Roaming!!!!!!!

2). Nju Mobile - a virtual operator, who uses the Oranges Network is also able to offer the above!!!!!!!

3). Plus GSM - they also were able to implement the very, very, very difficult job which Telia Finland still doesn’t know when they might start!!!!!!!

4). Plush, who uses the Network of Plus GSM - these guys did also the hard job which Telia Finland has not yet even planned!!!!!!!

5). T-Mobile - has their own prepaid offer - and guess… you can call in Finland having such a prepaid, n Roming!!!!!!!!

6). Tu Biedronka - a virtual operator of T-Mobile was able to do the tremendous job which Telia Finland were not able…

7). Heyah - another MVNO of T-Mobile - the same comment as above.

8). Play - who offers Prepaids did the same good job which Telia FI says will be done in the future but noone knows if this will be in 2050 or later…

9). Red Bull had also the power to implement the calls in Finland in Roaming!!!!!!!

10). Virgin Mobile - the same as above!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Is that enough for Telia Finland to feel ashamed and backward enough to start planning to pay their technological debt…???!!! Or maybe I need to check all the other Nordic Countries to show how the situation is???!!!

If you finally understood that “This prepaid roaming isn´t difficult, as is, but it is something you have to build separately with every country and with every provider.”, why don’t you start to do it one by one, step by step, day after day,,,???!!! This is really something which I cannot understand and accept, as it shows that Telia Finland really blocks the access of many their Customers (me included) to their prepaid Products and Services. Telia Finland Telia Finland is applying segregation and exclusion to many of the Customers, me included - based on the country in which they live!!!

Otherwise, I don’t know what to say…??? Do you ignore your Customers??? Don’t you know that to make Business you should threat your Customers with respect to their needs??? Don’t you know that in Business DeadLines are crucial???!!!

Yes, we bought your Products in Helsinki, at the Central Station. The sales man had a big problem to sell it and had to do any trick, as far as I remember. Maybe that’s why he/she has forgotten to say “listen guys, from what I can hear you do not speak Finnish, so do not buy Telia Finland Prepaid Products as they work only in selected countries...💀”

The use case is to promote Nordic Countries and to write technical reviews on blogs, including the way how the GSM prepaid services work in Finland - the most happy country in the world!

Once again, I need a deadline: Would you be able to say when you would be to prepare any workaround, half-solution, please? Otherwise, I understand that you want to provide additional great material for our technical reviews…???

And how come for example TVP dares to tell me Materiał nie jest dostępny w Twojej lokalizacji. Ze względu na ograniczenia licencyjne wybrany materiał możesz oglądać tylko w wybranych krajach?

Not that it would be the only media company to do so. I am sure that you don’t need to browse too long YLE Areena to get a similar message in Poland, too.

Did you read the fine print of roaming with Elisa Saunalahti Prepaid?

Sure, it works in Poland, but take to trip to Germany or Czechia and try to send sms. Sorry, that is not possible. Or take a trip to Slovakia. Whoops, no signal.

Dna Prepaid has the best roaming of Finnish prepaids. The irony is, that this service was actually founded by Telia in October 2000. Back then it was called Telia City Kortti.

Unfortunately competition authorities forced Telia to sell off their Finnish mobile services in 2002 as part of TeliaSonera merger.

Go ahead and blame the European Commission for your sim not working in Poland. Because if they would have not forced Telia to sell off their Finnish mobile phone services in 2002, your Telia Prepaid would work just fine in Poland.

Telia Prepaid roaming started on 16th June 2020 with Denmark, Estonia, Latvia, Lithuania, Norway and Sweden.

Before that Telia Prepaid did not work at all abroad. Estonia, Poland, Sweden, all equally no service at all.

Later Telia Prepaid roaming has been extended to France, Germany, Greece, Italy, Spain as well as the original six countries.

@TeroRe, it’s been almost 5 months - for when do you plan to implement the Prepaid Telia Finland Roaming to start working in Poland?