cant refill balance for prepaid cards 040******* , 040*******

Hello @alexeip and Welcome to Telia Yhteisö! 😁>

I had to hide the phone numbers you wrote, this is the public forum and we are not able to handle any detailed customer information in here. Are you sure about the phone numbers and that those are prepaid subscriptions for sure? When have you refilled those the last time? 

We can check the situation right away if you contact to our customer care!

Hello @alexeip !

Did you type your number correctly? Do not leave a blank space between numbers. In other words, enter the phone number, for example, using your own number instead of this: 040123456 If there is a space between the numbers, then the text will appear stating that your number is not a prepaid number.

Hello! 

I've use correct number format , since I did many times before.

I would like to ask you to check status of aove accounts /numbers.

Can you halp with that?

BR/*

Hello @SannaMKoo,

Here is last payment 0403637xxx - 10E 25.01.2022 

BR/*

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@alexeip  kirjoitti:

Hello! 

I've use correct number format , since I did many times before.

I would like to ask you to check status of aove accounts /numbers.

Can you halp with that?

 

BR/*

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Unfortunately, in Telia Yhteisö I can't check your customer information. It is because this is a public forum. I suggest you to contact our customer service.